Biz Edge Point of Sales Limited ("Biz Edge", "we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our retail and inventory management platform and related services (the "Service").
This policy applies to all users of the Service, including business owners, employees, and any individuals whose data is processed through the platform.
1. INFORMATION WE COLLECT
1.1 Information You Provide
When you register, subscribe, or use the Service, you may provide us with:
- Account Information: Name, email address, phone number, job title, and password
- Business Information: Company name, address, industry, business type, and registration details
- Payment Information: Billing address and payment details processed securely through our payment gateway (Paystack)
- Business Data: Product/inventory records, customer/vendor records, sales transactions, invoices, purchase orders, and financial records
- Communications: Messages, support requests, and feedback you send to us
1.2 Information Collected Automatically
When you access the Service, we may automatically collect:
- Device Information: Browser type, operating system, device type, and screen resolution
- Usage Data: Pages visited, features used, time spent, click patterns, and navigation paths
- Log Data: IP address, access times, referring URLs, and error logs
- Location Data: Approximate location derived from IP address or browser settings for currency and service localisation
- Cookies and Similar Technologies: Session cookies and preference cookies to maintain your session and improve your experience
2. HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:
- Service Delivery: To provide, maintain, and improve the Biz Edge platform and its features
- Account Management: To create and manage your account, verify identity, and process subscriptions
- Payment Processing: To process payments, manage billing, and handle subscription renewals
- Customer Support: To respond to your enquiries, provide technical support, and resolve issues
- Analytics: To analyse usage patterns and improve the Service's functionality and performance
- Security: To detect, prevent, and address fraud, abuse, and security threats
We may also use your information to send important service-related notices such as changes to our terms, security alerts, and administrative messages. We will not send unsolicited marketing emails without your explicit consent.
3. LEGAL BASIS FOR PROCESSING
We process your personal information based on the following legal grounds:
- Contractual Necessity: Processing is necessary to fulfil our contract with you (providing the Service)
- Legitimate Interest: Processing is necessary for our legitimate business interests, such as improving our Service, preventing fraud, and ensuring security
- Consent: Where you have given explicit consent for specific processing activities, such as receiving marketing communications
- Legal Obligation: Processing is necessary to comply with applicable laws and regulations
4. DATA SHARING AND DISCLOSURE
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
4.1 Service Providers
We may share data with trusted third-party service providers who assist us in operating the Service, including cloud hosting, payment processing (Paystack), email delivery, and analytics. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
4.2 Legal Requirements
We may disclose your information if required to do so by law, court order, or governmental regulation, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.
4.3 Business Transfers
In the event of a merger, acquisition, reorganisation, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change and any choices you may have regarding your information.
4.4 With Your Consent
We may share your information with third parties when you have given us your explicit consent to do so.
5. DATA STORAGE AND SECURITY
We implement appropriate technical and organisational measures to protect your personal information, including:
- Encryption: Data is encrypted in transit using TLS/SSL and at rest using AES-256 encryption
- Access Controls: Strict role-based access controls limit who can access your data within our organisation
- Infrastructure Security: Our infrastructure is hosted on secure, industry-standard cloud platforms with regular security audits
- Monitoring: We continuously monitor our systems for potential vulnerabilities and security threats
- Backup: Regular encrypted backups ensure data durability and disaster recovery capability
Your data is stored on secure servers. While we use commercially reasonable measures to protect your information, no electronic storage method is completely secure. We encourage you to use strong passwords and keep your credentials confidential.
6. DATA RETENTION
We retain your personal information for as long as your account is active or as needed to provide you with the Service. After account termination or closure:
- You may request a copy of your data within 30 days of termination
- Business data may be retained for up to 90 days before permanent deletion
- Certain information may be retained longer to comply with legal obligations, resolve disputes, or enforce our agreements
- Anonymised and aggregated data may be retained indefinitely for analytics and service improvement purposes
7. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies to enhance your experience. These include:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Required for the Service to function (authentication, security, session management) | Session / 30 days |
| Preference | Remember your settings such as currency preference and language | 90 days |
| Analytics | Help us understand how you use the Service so we can improve it | 1 year |
You can control cookies through your browser settings. However, disabling essential cookies may affect the functionality of the Service.
8. YOUR RIGHTS
Depending on your location and applicable data protection laws (including the Nigeria Data Protection Regulation), you may have the following rights:
- Access: Request a copy of the personal data we hold about you
- Rectification: Request correction of inaccurate or incomplete personal data
- Erasure: Request deletion of your personal data, subject to legal obligations
- Restriction: Request that we limit the processing of your personal data
- Portability: Request your data in a structured, machine-readable format
- Objection: Object to processing based on legitimate interests or for marketing
To exercise any of these rights, please contact us at info@valinno.com. We will respond to your request within 30 days.
9. INTERNATIONAL DATA TRANSFERS
Your information may be transferred to and processed in countries other than Nigeria where our cloud infrastructure and service providers are located. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
10. CHILDREN'S PRIVACY
The Service is intended for use by businesses and individuals who are at least 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected data from a child under 18, we will take steps to delete such information promptly.
11. THIRD-PARTY LINKS
The Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
12. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make material changes, we will notify you by email or through a prominent notice within the Service. We encourage you to review this policy periodically.
13. NIGERIA DATA PROTECTION REGULATION (NDPR)
As a company based in Lagos, Nigeria, we comply with the Nigeria Data Protection Regulation (NDPR) 2019 and the Nigeria Data Protection Act (NDPA) 2023. In accordance with these regulations:
- We process personal data lawfully, fairly, and transparently
- We collect data for specified, explicit, and legitimate purposes
- We ensure personal data is adequate, relevant, and limited to what is necessary
- We maintain accurate and up-to-date personal data
- We retain data only for as long as necessary for the purposes for which it was collected
- We implement appropriate security measures to protect personal data
If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC).
14. CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Biz Edge Point of Sales Limited
1A, Ogunlowo Street, Ikeja, Lagos, Nigeria
Email: info@valinno.com
Phone: +234 906 000 8692